Desktop Custom Visuals not importing

[Dtstraten]

I am not able to import any custom visuals from the store with the November update. 

I have tried to reinstall PowerBI desktop but with the same result. 

I am using version 2.52.4921.461 64-bit

This is the screen that I get

[Dtstraten]

Hi Lydia

I have now run into the same issue once again. I have tried to install it again but without any luck. 

[v-yuezhe-msft]

@Dtstraten，

Download the December update of Power BI Desktop and check if the issue occurs.

Regards,
Lydia

[Dtstraten]

Hi Lydia

The problem is the same. Still no luck with it. 

[v-yuezhe-msft]

@Dtstraten,

I am unable to reproduce your issue. Do you get issues when installing power bi desktop in other computer?

Regards,
Lydia

[Dtstraten]

I have another laptop and with that one I don't get any issues,. So I don't know what the issue is unfortunately. 

[v-yuezhe-msft]

@Dtstraten,

I can import custom visual to the November update of Power BI Desktop by selecting “Import from Store” or “Import from file”.

In your scenario, are you able to use “Import from file” method to import custom visual?

Regards,
Lydia

[Dtstraten]

Hi Lydia 

Unfortunately I am not able to do that either

[v-yuezhe-msft · Accepted solution]

@Dtstraten,

Please uninstall the current Power BI Desktop and re-install the latest version of Power BI Desktop(2.52.4921.581), then check if you can import custom visual.

Regards,
Lydia

[Dtstraten]

Thanks Lydia - that worked like a charm 🙂