Forum Discussion

Dtstraten's avatar
Dtstraten
Frequent Visitor
8 years ago
Solved

Desktop Custom Visuals not importing

I am not able to import any custom visuals from the store with the November update. 

 

I have tried to reinstall PowerBI desktop but with the same result. 

 

I am using version 2.52.4921.461 64-bit

 

This is the screen that I get

 

Need Help
  • Anonymous's avatar
    Anonymous
    8 years ago

    Dtstraten,

    Please uninstall the current Power BI Desktop and re-install the latest version of Power BI Desktop(2.52.4921.581), then check if you can import custom visual.

    Regards,
    Lydia

9 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    Dtstraten,

    I can import custom visual to the November update of Power BI Desktop by selecting “Import from Store” or “Import from file”.


    In your scenario, are you able to use “Import from file” method to import custom visual?

    Regards,
    Lydia

    • Dtstraten's avatar
      Dtstraten
      Frequent Visitor
      8 years ago

      Hi Lydia 

       

      Unfortunately I am not able to do that either

       

      • Anonymous's avatar
        Anonymous
        Not applicable
        8 years ago

        Dtstraten,

        Please uninstall the current Power BI Desktop and re-install the latest version of Power BI Desktop(2.52.4921.581), then check if you can import custom visual.

        Regards,
        Lydia

  • Dtstraten's avatar
    Dtstraten
    Frequent Visitor
    8 years ago

    Hi Lydia

     

    I have now run into the same issue once again. I have tried to install it again but without any luck.