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Syndicate_Admin's avatar
Syndicate_Admin
Administrator
4 years ago
Solved

Dataset gets stuck

Nice day I tell them to publish a report, and I update it every 6 minutes thanks to power automate. In my premium workspace I have several automatic reports with gateway, but the problem is the o...
  • Anonymous's avatar
    Anonymous
    4 years ago

     

    Hi Syndicate_Admin ,

     

    Sorry, we can't see clearly the picture you provided
    Based on your description it is not possible to tell what exactly is causing this problem, perhaps you can provide more details?
    For example, is it normal when you refresh at other times of the day?
    If you want to abort the scheduled refresh in this time period (the stuck one), you may try the method below.

     

    The scheduled refresh in the Service side is a cloud Service, which we can't control it manually for now. But we can control the gateway. Therefore we could stop the refresh in many ways. I restart the On-premises Gateway to stop the refresh in my test of on-demand refresh. You can try it for the scheduled refresh. 

     

    Based on my test, I shut down the gateway of my account, the scheduled refresh stopped.

     

    Hope it helps,


    Community Support Team _ Caitlyn Yan


    If this post helps then please consider Accept it as the solution to help the other members find it more quickly.

     

     

Anonymous's avatar
Anonymous
Not applicable
4 years ago

 

Hi Syndicate_Admin ,

 

Sorry, we can't see clearly the picture you provided
Based on your description it is not possible to tell what exactly is causing this problem, perhaps you can provide more details?
For example, is it normal when you refresh at other times of the day?
If you want to abort the scheduled refresh in this time period (the stuck one), you may try the method below.

 

The scheduled refresh in the Service side is a cloud Service, which we can't control it manually for now. But we can control the gateway. Therefore we could stop the refresh in many ways. I restart the On-premises Gateway to stop the refresh in my test of on-demand refresh. You can try it for the scheduled refresh. 

 

Based on my test, I shut down the gateway of my account, the scheduled refresh stopped.

 

Hope it helps,


Community Support Team _ Caitlyn Yan


If this post helps then please consider Accept it as the solution to help the other members find it more quickly.