Forum Discussion

nagaraj's avatar
nagaraj
Post Patron
6 years ago

Data Gateway turned off

Hello,   We have setup data gateway one month back and its running fine. From last 4 days data refresh is getting failed with the below error   Issue :   "There is no available data gateway"   ...
Need Help
nagaraj's avatar
nagaraj
Post Patron
6 years ago

Hi amitchandak 

 

 Thanks for addressing the issue, tried the mentioned steps but no luck.

 

 I have made a copy of the report and published again to check if there is any issue, i see that the copy report published has no issues for data refresh using the data gateway. I suspect the main report has some issues with the dataset as mentioned below

 

 1. Couple of days back i have brought 2 new tables to the dataset from the existing sources (3 sources we have).

 2. After the above changes when i published the report i see 5 data sources in total instead of 3 and 2 of the data sources are duplicated.

 

I suspect due to above change, there is a problem, but not sure . Any help on this line

 

Regards
Nagaraj

v-deddai1-msft's avatar
v-deddai1-msft
Community Support
6 years ago

Hi nagaraj ,

 

If you have Pro account I suggest you  try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

 

 

Best Regards,

Dedmon Dai