Dashboard not loading but data tables are upon sharing

[Anonymous]

Hi there

I've recently started using Power BI and I've tried "Publishing" my dashboard. It works fine when I login to the online portal, and my colleagues can see the dashboard in the online version, however when they access it through the Desktop version, they're able to see all the data tables but the dashboard is completely empty.

Any idea why this might be / suggestions on fixing it?

Thanks

Dhushy

[v-shex-msft]

HI @Anonymous,

>> however when they access it through the Desktop version, they're able to see all the data tables but the dashboard is completely empty.

I'm not so sure for 'power bi desktop version' means, can you please explain more about this?

Do you mean power bi app for windows devices ?

Regards,

Xiaoxin Sheng

[Anonymous]

Yes - It's the version you can install on Windows computers as opposed to using it online. The data tables and the relationship are all shared, but the visual reports that were set up cannot be seen (but they can if you log into the online 365 version).

[v-shex-msft]

Hi @Anonymous,

I'd like to suggest you contact to power bi mobile team to report this scenario.

Regards,

Xiaoxin Sheng