Dashboard Usage Metrics shows nothing

[GulianiG]

Is it because we refresh dashboard locally and publish it on PBI Service every week that the last week's usage metrics is gone?
And it keeps on getting erased for prior week with every refresh? Should we refresh on PBI Service and not locally on machine?
What are the best practices around it- any blog, video- please help!

[Anonymous · Accepted solution]

Hi @GulianiG ,

Are you trying to say refresh the report in Desktop and then republish to Power BI Service? Until now, dashboards can only been refreshed in Power BI Service, not locally.
If you're talking about refreshing the report locally and then republishing it to Service, I spent a couple of days doing some testing, and from the test results, when I republish the report, the Usage Metrics before the report are indeed deleted, because republishing to Power BI Service is the equivalent of deleting the original report in Service and then uploading a new report.
So I'm suggesting you do a refresh on Service. You can manually refresh or configure scheduled refresh on Service, and you can refer to the following documentation for scheduled refresh on Service:
Configure scheduled refresh - Power BI | Microsoft Learn

Best Regards,

Dino Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[GulianiG]

Thanks Dino for your response!
I am not sure if I refresh Report/ Dashboard everytime locally as well.
But the dataset connected to these Reports/ Dashboards is something I always refresh locally before uploading to PBI Service
If the dataset is replaced (uploaded again), then are the dashboards/ connected reports also losing usage metrics or could it be only possible if I am refreshing everthing locally and replacing on PBI Service everytime, which is possible

Please suggest once more, thanks!

[Anonymous]

Hi @GulianiG ,

I'm sorry, I did a series of tests yesterday, but I haven't been able to reproduce the situation you're facing.
However, I recommend that you refresh directly in the Service, whether it's a dataset, a report, or a dashboard. After all, a re-upload operation is always equivalent to an overwrite operation on the original file, which is likely to result in the loss of data records.
If you still have a similar problem after trying to refresh in Power BI Service, please take a screenshot of the interface where the problem occurred and leave a comment below along with the operation you performed. I'm going to test your actions to troubleshoot the problem.

Best Regards,

Dino Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.