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Anonymous
Not applicable

Dashboard Tiles Not Updating

Hello All, 

I am having an issue with a dashboard tile. When I look at the dashboard, the tile reflects 55 territories meeting plan this month. However when I click on the visual to see the report, the title then says that there are 42 territories meeting plan.

 

I don't think this is a filter issue, because their are no filters applied to the page. I don't think that this is an RLS issue, because I'm the owner of the report and app workspace.

 

Any help would be most appreciated! Sandbox Dashboard.pngTerritories Performance to Target Report.png

1 ACCEPTED SOLUTION
v-frfei-msft
Community Support
Community Support

Hi @Anonymous ,

 

Tile refresh updates the cache for tile visuals, on the dashboard, once data changes. This happens about every fifteen minutes. You can also force a tile refresh by selecting the ellipsis (...) in the upper right of a dashboard and selecting Refresh dashboard tilesDid you refresh the dataset for a while? Just wait for 15 mins to check it again. Or you can try to clean the cache of the browser and refresh the page to check whether the issue still occur.

 

Regards,

Frank

Community Support Team _ Frank
If this post helps, then please consider Accept it as the solution to help the others find it more quickly.

View solution in original post

6 REPLIES 6
LindaBelang
Regular Visitor

I have the same issue! Please help!

calal309
Regular Visitor

This has been marked as solved but it is not solved. @v-frfei-msft 

adleh
Frequent Visitor

Same is happening to me. Is there a better solution to this yet?

v-frfei-msft
Community Support
Community Support

Hi @Anonymous ,

 

Tile refresh updates the cache for tile visuals, on the dashboard, once data changes. This happens about every fifteen minutes. You can also force a tile refresh by selecting the ellipsis (...) in the upper right of a dashboard and selecting Refresh dashboard tilesDid you refresh the dataset for a while? Just wait for 15 mins to check it again. Or you can try to clean the cache of the browser and refresh the page to check whether the issue still occur.

 

Regards,

Frank

Community Support Team _ Frank
If this post helps, then please consider Accept it as the solution to help the others find it more quickly.

need help, I am refreshing the tiles but the numbers dont update.

Anonymous
Not applicable

Hi Frank,

 

It didnt work for me. My tiles are not refreshing at all. I waited for 30 minutes and still none of the tiles refreshed.

 

Every day, I delete the tiles and re-pin them to the dashboard and it is very time consuming. Thank you in advance 🙂

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