CustomerThermometer - Edit credentials Issue

[Snowy34]

Good day Team,

I have built an report and it works great, over the last two months I been refrashing the data manauly via Power BI Desktop app. All my data sets work fine even the one from CustomerThermometer.

Today I have setup an gatway so I can have this report update at 10am each day autimaticly issue I'm faceing is in the Data source credentials tab I can't get CustomerThermometer to work. Am I missing somthing? 

[parry2k]

@v-yingjl That's exactly what I mentioned in my previous reply to turn on that feature on the gateway.

[Snowy34]

You sure did and thank you, issue i see is the gateway is not instaled right and no one knows what the email for it is... so looks like we will need to instal it again. I don't have acess to do it so need to wait on them.

As for the personal gateway I don't have that option at all. 

I will report back once we have the new gateway up and running 🙂 thank you all

[parry2k]

@Snowy34 also in gateway admin settings, turn this option on

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[Snowy34]

Hi again @parry2k 

I get below error also please note my i'm running a personal gateway would I still have that option?

[v-yingjl]

Hi @Snowy34 ,

Try to download enterprise gateway and configure a web connection for your data source, choose the suitable authentication method:

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[Snowy34]

Thank you @v-yingjl I'm in a process of doing that, will let you know if this has worked. Thank you.

[parry2k]

@Snowy34 what happens when you click Edit Credentials? Can you select it is "Anonymous"

[parry2k]

@Snowy34 what is the data source for customer thermometer?

[Snowy34]

@parry2k Good day,

It uses an API key that extracts data from customer thermometer. It works fine when I open up the pbix file and refrash. But when I try it via the gatway I'm getting no luck. The API kay is same so I'm not sure why its not working.