Forum Discussion

Snowy34's avatar
Snowy34
Helper III
5 years ago

CustomerThermometer - Edit credentials Issue

Good day Team,

 

I have built an report and it works great, over the last two months I been refrashing the data manauly via Power BI Desktop app. All my data sets work fine even the one from CustomerThermometer.

 

Today I have setup an gatway so I can have this report update at 10am each day autimaticly issue I'm faceing is in the Data source credentials tab I can't get CustomerThermometer to work. Am I missing somthing? 

 

Need Help

9 Replies

    • Snowy34's avatar
      Snowy34
      Helper III
      5 years ago

      parry2k Good day,

       

      It uses an API key that extracts data from customer thermometer. It works fine when I open up the pbix file and refrash. But when I try it via the gatway I'm getting no luck. The API kay is same so I'm not sure why its not working.

       

       

  • parry2k's avatar
    parry2k
    Super User
    5 years ago

    Snowy34 what happens when you click Edit Credentials? Can you select it is "Anonymous"

  • parry2k's avatar
    parry2k
    Super User
    5 years ago

    Snowy34 also in gateway admin settings, turn this option on

     

     

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    • Snowy34's avatar
      Snowy34
      Helper III
      5 years ago

      Hi again parry2k 

       

      I get below error also please note my i'm running a personal gateway would I still have that option?

       

       

       

      • v-yingjl's avatar
        v-yingjl
        Community Support
        5 years ago

        Hi Snowy34 ,

        Try to download enterprise gateway and configure a web connection for your data source, choose the suitable authentication method:

         

        Best Regards,
        Community Support Team _ Yingjie Li
        If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • parry2k's avatar
    parry2k
    Super User
    5 years ago

    v-yingjl That's exactly what I mentioned in my previous reply to turn on that feature on the gateway.

    • Snowy34's avatar
      Snowy34
      Helper III
      5 years ago

      You sure did and thank you, issue i see is the gateway is not instaled right and no one knows what the email for it is... so looks like we will need to instal it again. I don't have acess to do it so need to wait on them.

       

      As for the personal gateway I don't have that option at all. 

       

      I will report back once we have the new gateway up and running 🙂 thank you all