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SurferJames
Frequent Visitor

Customer Name Appear More than Once Formula in a month

Hi,

 

I have table that consists of the following:

 

Column 1 : Originator (This is telephone number)

Column 2:  Orginated Time (This is where the call came in)

 

What I want to do and have as a new table is:

 

1. Is calculate how many times an orginator has called in a month, there might be an originator that has called me 10 times

2. Condition formatting where if a specific originator has called more than ten times in a single month its flagged as red

3. I want to repeat step 2 by saying if Customer called 5 times in 7 days it goes amber aswell.

 

How the new table should look:

 

Column 1: Orginator 

Column 2: How many times they have called in a month

Column 3: How many times they have called in a week

Column 4: How many times they have called in a day

 

This with conditional formatting as above.

 

Thanks!

3 REPLIES 3
MFelix
Super User
Super User

Hi @SurferJames ,

 

When you refer to a table is it a visualization or a table in your model?

 

For this the best option is to create some measures that calculate the values based on the dates something similar to:

Times call = COUNT(Table[Originator])

 

Then if you use the the columns for the date of month , week or day on your visualization you get the result you need and then can make a condittional formatting.


Regards

Miguel Félix


Did I answer your question? Mark my post as a solution!

Proud to be a Super User!

Check out my blog: Power BI em Português



Thanks for this.

 

I am looking at where a customer has called more than 10 times in a month to flag red based on a table I have with:

 

- Orginated time

- Orginator

- Customer name.

 

If the customer calls more than 10 times in 30 days it flags as red?

Hi  @SurferJames ,

 

You need to add the measure then use condittional format:

 

MFelix_1-1695737194706.png

 

MFelix_0-1695737108694.png

This is done on Icons but you can do background.

 

See the file attach

 


Regards

Miguel Félix


Did I answer your question? Mark my post as a solution!

Proud to be a Super User!

Check out my blog: Power BI em Português



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