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mhammo
Helper I
Helper I

Customer Insights Connector Not Working

Hi All,

 

Has anyone been able to successfully use the Power BI Desktop Customer Insights Connector? I don't get prompted for a login or a URL. I get the error below after I select the Connector under Get Data. 

 

pbi-ci-connector-error.png

1 ACCEPTED SOLUTION
v-eachen-msft
Community Support
Community Support

Hi @mhammo ,

 

Did it work properly when you used it before? You could login Customer Insights to check the data.

If you have used this connector before, you could clear the data source settings.

If you haven't used this connector before, you'll need to sign in with the same account you use to view the data in Customer Insights.

 

Community Support Team _ Eads
If this post helps, then please consider Accept it as the solution to help the other members find it.

View solution in original post

3 REPLIES 3
v-eachen-msft
Community Support
Community Support

Hi @mhammo ,

 

Has your problem been solved? Was my reply helpful to you? If the problem is resolved, you could accept the reply you like.

 

Community Support Team _ Eads
If this post helps, then please consider Accept it as the solution to help the other members find it.
v-eachen-msft
Community Support
Community Support

Hi @mhammo ,

 

Did it work properly when you used it before? You could login Customer Insights to check the data.

If you have used this connector before, you could clear the data source settings.

If you haven't used this connector before, you'll need to sign in with the same account you use to view the data in Customer Insights.

 

Community Support Team _ Eads
If this post helps, then please consider Accept it as the solution to help the other members find it.
mhammo
Helper I
Helper I

And here is the next error if I click Edit from the error above. Yep, a blank modal popup.

 

pbi-ci-connector-error-2.png

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