Custom visuals not loading

[HardeepSingh]

Hi

I have a Power BI report which uses custom visuals. All the custom visuals in the report worked (and still works) flawlessly, however since yesterday the Cusom Visual pane under Visualizations has stopped responding. The custom visual pane as well as Power BI Visual marketplace keeps loading infinitely when I open the report in Power BI Desktop. I updated Power BI Desktop to the latest version but the issue is still there.

The report contains data from a SSAS data cube using LIve connection. The report is then published to Power BI Service through an On-Premises data gateway. I have also performed several Network ports tests on the gateway which were all successful. 

Does anyone have an idea on how I can get the Custom visual pane to get working again?

[v-luwang-msft]

Hi @HardeepSingh ,

Has your problem been solved, if so, please consider Accept a correct reply as the solution or share your own solution to help others find it.

Best Regards
Lucien

[v-luwang-msft]

Hi @HardeepSingh ,

I'm not able to reproduce the issue on my side. Please try below options: 

1.Try to download Power BI desktop from microsoft app,then use this version.

2. As you import custom visual from store, please try to switch to another Power BI account to see if issue related to your account. 

3. Please download the custom visual here then use Import from file option to see if the issue persists. 

4.Use another  PC client to opem this pbix file,check if it is could work.

Wish it is helpful for you!

Best Regards

Lucien