Custom Visuals not working offline

[dchissick]

I am performing a POC for an important customer and the network they are working on is offline - no Internet access.

I can import custom visuals to Power BI, and I get a message stating that they have been imported successfully, but none of them appear in the toolbar so they are unusable.

If I try the "Delete a custom visual" option, there is nothing in the list. If I try to load the same visual twice, I am informed that it already exists.

This problem occurs only offline. There are no issues when connected to the internet.

Power BI version is 2.41.4581.361

[dchissick · Accepted solution]

 Suddenly the custom visuals started working: I re-imported them, chose the update option, and they appeared.

The machine was apparently restarted at some time in between, so that may have solved the issue.

[dchissick]

I have a whole list of visuals that I want to use, and I had the issue with quite a few of them.

Tomorrow I'll be at the customer site and try the same ones that you have - maybe there's a difference.

[v-haibl-msft]

@dchissick

This issue should already been fixed on Nov 2016 version (same as yours) of Power BI Desktop. And I just tried to import the custom visual under no internet environment. The custom visual can be imported and displayed successfully. The visuals are also good after I close and reopen the PBIX file.

Does this issue only happen for some specific custom visuals?

Best Regards,

Herbert