Custom Visuals disappear Intermittently in the desktop version only

Hi Maha1 

Thanks for the update. Since the issue affects all custom visuals in Power BI Desktop but not in the Service, it’s likely related to the Desktop environment rather than the visuals themselves.

Please try the following steps:

• Make sure Power BI Desktop is updated to the latest version.

• Clear the cache at %LOCALAPPDATA%\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces.

• Turn off all preview features (File → Options → Preview features).

• Disable hardware acceleration (File → Options → Global → Display).

• Reinstall Power BI Desktop — if you're using the EXE version, try the Microsoft Store version, or vice versa.

Also, ensure Power BI Desktop has consistent internet access, as custom visuals rely on it. If the issue persists, let me know your Desktop and Windows version, and whether it happens with all reports or just specific ones — I can help from there.

If this solution helps, please consider giving us Kudos and accepting it as the solution so that it may assist other members in the community
Thank you.