Custom Visuals Not Displaying in PDF Export

[Erdinç]

Hello,

For the past four days, some custom visuals in my Power BI reports have not been appearing when exporting to PDF. These same reports and visuals previously exported to PDF without any issues.

Power BI version: 2.147.1085.0 (64-bit)
Affected custom visual version: Zebra BI Cards 7.4.1.91

I do not believe this issue is caused by my environment, as the same reports were exporting correctly before. Therefore, I suspect this may be a temporary system issue or a problem with Power BI's PDF export functionality.

I would appreciate it if you could investigate this issue and provide guidance on the resolution process.

Thank you,

[v-nmadadi-msft]

Hi @Erdinç ,

As we haven’t heard back from you, we wanted to kindly follow up to check if the suggestions  provided by @djurecicK2 was helpful. Please feel free to contact us if you have any further questions.

Thanks and regards

[sergio_querido]

Today it worked well! I don't know what changed but the pdf report that i printed was finally ok in all visuals! 

[djurecicK2 · Accepted solution]

I believe this is related to a known issue. The issue specifies Power BI Desktop, but I believe that it applies to Power BI service as well.

https://support.fabric.microsoft.com/known-issues/?product=Power%2520BI

[sergio_querido]

Same problem here!

[v-nmadadi-msft]

Hi @Erdinç  ,
Thanks for reaching out to the Microsoft fabric community forum.

Other than the points mentioned by @Tahreem24  please check these points which may be causing the issue as well.
-> Reports larger than 250 MB.
-> Reports with unusual custom page sizes may experience issues in export scenarios. For best results, consider switching to a standard page size for your report.
-> Export to PDF supports Unicode 6 and earlier. If for example, Unicode 7 is used, Power BI export displays that image as a blank box.


I hope this information helps. Please do let us know if you have any further queries.
Thank you

[Erdinç]

Thank you for your response.

I’ve already tested with a single-page report containing very minimal data, but unfortunately, the issue still persists. The visuals from AppSource (including Zebra BI) still appear blank in the exported PDF, even when the report file size is very small and the page size is standard (16:9).

So it doesn’t seem related to file size, page dimensions, or Unicode usage — the problem continues even under the simplest test conditions.

[v-nmadadi-msft]

Hi @Erdinç 
I wanted to check if you had the opportunity to review the information provided by @djurecicK2  Please feel free to contact us if you have any further questions.

Thank you.

[Tristan80]

Hi.

This issue is happening to me since yesterday when the SPC chart which is a PBI certified chart with AppSource as the source. The same report that I was exporting to PDF has worked fine for the past two years until yesterday.

Let us hope this is a quick fix

[Tahreem24]

@Erdinç ,

Zebra BI’s documentation warns that if their visuals are distributed as Organizational visuals (i.e. from your organization’s custom visuals store), the export to PDF/PPT feature will not work for those organizational visuals. 

In contrast, when you use the AppSource (certified) version of Zebra BI visuals, export to PDF / PPT is supported. 
So if at any point your environment switched (e.g. inadvertently using the organizational version instead of the AppSource version), that could explain the sudden break.

[Erdinç]

Thank you for the clarification.
The visuals I’m using are AppSource certified versions, not organizational ones. I was able to export them to PDF without any issues until October 10th directly from Power BI Desktop.

However, since October 10th, this issue suddenly started occurring. Now, most visuals downloaded from AppSource (including Zebra BI) appear blank in the PDF export, while only native Power BI visuals are displayed correctly.

It seems like something might have changed in Power BI Desktop after that date, as nothing was modified in my reports or visuals.