Forum Discussion

Erdinç's avatar
Erdinç
New Member
10 months ago
Solved

Custom Visuals Not Displaying in PDF Export

Hello, For the past four days, some custom visuals in my Power BI reports have not been appearing when exporting to PDF. These same reports and visuals previously exported to PDF without any issues....
Need Help
Tahreem24's avatar
Tahreem24
Super User
10 months ago

Erdinç ,

Zebra BI’s documentation warns that if their visuals are distributed as Organizational visuals (i.e. from your organization’s custom visuals store), the export to PDF/PPT feature will not work for those organizational visuals. 


In contrast, when you use the AppSource (certified) version of Zebra BI visuals, export to PDF / PPT is supported. 
So if at any point your environment switched (e.g. inadvertently using the organizational version instead of the AppSource version), that could explain the sudden break.

 

 

  • Erdinç's avatar
    Erdinç
    New Member
    10 months ago

    Thank you for the clarification.
    The visuals I’m using are AppSource certified versions, not organizational ones. I was able to export them to PDF without any issues until October 10th directly from Power BI Desktop.

    However, since October 10th, this issue suddenly started occurring. Now, most visuals downloaded from AppSource (including Zebra BI) appear blank in the PDF export, while only native Power BI visuals are displayed correctly.

    It seems like something might have changed in Power BI Desktop after that date, as nothing was modified in my reports or visuals.