Custom Visuals Broken?

[Anonymous]

So I've been struggling with this for a few weeks, but now I can't even get a custom visualization to behave, so I'm fed up and wanted to reach out for a solution.  Here's the problem.  By the way I've tried starting from fresh on a new report, and still experience the same problems.

Around 2 months ago, custom visuals started misbehaving in the "Format" window.  It was mostly just an annoyance; the main area was when setting colors of various things, I'd choose the color for the option, and it would "jump" to a different color.  Green would turn to grey, etc.  The only way to override it was to use HTML to override the color.

Today, I was trying to edit a MAQ Gantt visual.  When I drop in my Category and my Start & End dates, the visualization shows up, but doesn't display the time as a bar.  Just little blips on either end of a non-existant bar.  When I add sub-tasks under Category, the whole visual disappears (except the timeline).  When I go to the Format window and try to turn "Category" on/off, it immediately reverts back to "on".  When I try to change any other option in Format, it jumps back to where it was originally.

This is really aggrevating and I am under a lot of pressure here.  I've tried doing a new report, I've tried downloading an update of the custom visual, etc.

I want to note... this is NOT JUST the MAQ Gantt visual.  These problems are with ANY custom visual.

Please help!

[MAQSupport]

Hello @Anonymous,

We were not able to reproduce the issue.

If 'null' values are present in Category it is represented as 'N/A' in the visual.

If 'null' values are present in field dragged in legend, a datapoint is shown for the 'null' value but a blank label.

The visual does not break in any of these cases.

For any queries, we request you to contact us on support@maqsoftware.com.

Thanks.

[coleenjack]

I face the same issue while trying to create an export report for leogreen with data from my workflow charts. I tried all updates - they simply don't work. Probably they need some time to fix it? Did you get an answer from team?

[v-frfei-msft]

Hi @Anonymous,

Kindly update your Power BI desktop to the latest version and try again.

Reagrds,

Frank

[Anonymous]

I'm already running on the November 21 release.

I figured out the second part of my problem; it's a problem with the MAQ Gantt chart visualization.  If there is a "blank" in a column in the Category field, then it kicks out the whole visualization.  I had to add filters to remove null value rows, and it loaded, but the problem is that kills the schedule and removes whole lines.

That doesn't fix the color/setting flip-flop issue.

[v-frfei-msft]

Hi @Anonymous,

Again, I cannoy reproduce your issue here. You can create a support ticket for help here.

Regards,

Frank

[Anonymous]

I've submitted a ticket.