Forum Discussion

aseagull's avatar
aseagull
Icon for Helper IV rankHelper IV
5 years ago
Solved

Custom Tooltips Go Blank After Highlighting in Another Visual

Hi. I have linked a pretty simple PBIX with three bar charts displaying 5 measures. I have included custom tooltip pages for the stacked bar and clustered bar charts.   Here is the strange phenomen...
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aseagull's avatar
aseagull
Icon for Helper IV rankHelper IV
5 years ago

All, I've uploaded a slightly simpler version, with no measures. 

https://www.dropbox.com/s/0ilwvz7tc6z8ceq/Bars%20and%20ToolTips.pbix?dl=0

 

I figure this has got to be user error, but I can't make sense of it. Will I end up learning how to file a bug report? Would anyone claim that this is by design: highlighting a data value filters it in other visuals, but not the one where you clicked it? ...smh...

Anonymous's avatar
Anonymous
Not applicable
5 years ago

Hi aseagull ,

 

Consider visual 2 or 3 is a slicer. If you highlight an org in one visual, the table will be filtered which means the only row in the table will be the clicked org. In that case, when you move your mouse to another org, your tooltip will look for the value corresponding to that org. But at this time, the only row in the table will be the clicked org. So your tooltip cannot find value of the org that you mouse are hovering over and it will shown as blank.
If you change one of 2 or 3 into table visual you will see the results more intuitively.

 

Best Regards,

Jay

  • aseagull's avatar
    aseagull
    Icon for Helper IV rankHelper IV
    5 years ago

    Jay, I see how it makes sense for a Table visual. I appreciate your help! I am still stuck with questions:

    • When looking at it as a bar chart, where the problem is evident, why does it make sense that Power BI can find the value in order to draw a bar, but it cannot find it for the tooltip on that bar? That's consistent with how data labels behave (they disappear for non-highighted data), but it still seems bonkers to me.
    • How does Power BI find the data for "default" tooltips differently than the data feeding "custom" tooltips? It must be different, because the data feeding the custom TT are getting filtered out, but not so for the default TT. That also seems bonkers to me.

    I know that this is my inexperience with the product, but if it's working as it's supposed to, isn't this at least a feature request / bug fix? 

     

    Thanks,
    Amon

     

    • Anonymous's avatar
      Anonymous
      Not applicable
      5 years ago

      Hi aseagull ,

       

      There are a few limitations and considerations for tooltips to keep in mind.

      • Button visuals also support tooltips.
      • Report tooltips are not supported for Power BI visuals.
      • Clusters are not currently supported as fields that can be shown in report tooltips.
      • When choosing a field to be shown for report tooltips, when using a field versus a category, visuals that contain that field will only show the specified tooltip when summarization with the selected field matches.
      • You can turn tooltips off completely for a visual in Power BI reports. However, when you pin that visual to a dashboard in the Power BI service, the basic tooltip will still be displayed.

       

      Best Regards,

      Jay

      • aseagull's avatar
        aseagull
        Icon for Helper IV rankHelper IV
        5 years ago

        Jay, you have a very polite way of telling me to read the darn docs! Thank you for that. It may be that what you've highlighted in red is the culprit; unfortunately, I don't understand it. I will see if I can make a clarification request for that page.

         

        Ultimately, it looks like the conclusion here is that the custom tooltip is simply not as mature as I expected. This behavior is clearly undesirable (why not just refuse to throw a tooltip at all, instead of putting up a blank one?). Again, I hope I have not misunderstood.

         

        Thanks,

        Amon