Count open tickets over previous time periods

[jawilson]

I am trying to provide a visual with how many tickets were open each quarter over the past 3 years. I have the date the ticket was created and the completed date. I can't find a simple way to do this! Can anyone suggest the steps I need?

Thanks

[v-kkf-msft · Accepted solution]

Hi @jawilson ,

I'm using the following sample data:

Then I create a Calendar table and calculation column:

Calendar = CALENDAR( DATE(2019,1,1), TODAY() )

Year_Quarter = YEAR([Date]) & " " & QUARTER([Date])

Create measure:

Measure = 
CALCULATE(
    DISTINCTCOUNT('Table'[Ticket ID]),
    FILTER(
        'Table',
        'Table'[Created Date] <= MAX('Calendar'[Date])
        && 'Table'[Completed Date] > MAX('Calendar'[Date])
    )
)

If the problem is still not resolved, please provide detailed error information or the expected result you expect. Let me know immediately, looking forward to your reply.

Best Regards,
Winniz

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[amitchandak]

@jawilson , refer to the blog and the file attached. File has past period measure too

https://community.powerbi.com/t5/Community-Blog/HR-Analytics-Active-Employee-Hire-and-Termination-tr...