Forum Discussion
Advocate IIICortana stopped working!
Today, all of our computers can no longer access Cortana reports on PowerBI.
Is anyone else experiencing this issue? - This is happening across ALL reports (none have been modified).
We are all logged into Cortana via the Accounts page in Windows and all of the reports are set to Q&A with Cortana.
Thanks!
6 Replies
Hi jameslo30,
Can you share some detail contents about your issue? For e.g. desktop version, screenshots...
Regards,
Xiaoxin Sheng
jameslo30Anonymous
I am on Windows 10 Pro Version 1703.
Cortana used to work perfectly for PowerBI results for everyone in my organisation. Last week, Cortana stopped working for PowerBI requests. This happened to everyone.
I used to be able to ask a question to Cortana in respect to multiple PowerBI reports. And it would give me a result back everytime.
I have tried the following:
Re-publishing Datasets
Turned Cortana OFF and ON in the app.powerbi.com portal.
Removed my Office 365 account from Cortana and re-added it again.
I managed to get Cortana to start working with PowerBI ONLY when I add my personal hotmail.com account (which has NOTHING to do with Office 365). This makes no sense what-so-ever. I cannot create a personal Microsoft account for everyone in my organisation, along side their Office 365 accounts.
Why has it stopped working and how can it be fixed?
Thanks!Hi jameslo30,
I found another user already reported this at CRI 40589981, can you share some trace log about this to help troubleshooting?I will upload your trace log to power bi team and give you the feedback.
Operation Steps:
1. Start a fresh browser session.
2. Start the Fiddler trace.3. Execute the minimal Cortana search, and immediately stop the Fiddler trace.
Trace tool:
Fiddler - Free Web Debugging Proxy - Telerik
Regards,
Xiaoxin Sheng
