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PBIbuddyh14
Regular Visitor

Connection with different accounts

Hi all!

 

As a consultant we sometimes work with an pBI user with ouyr client tenant settings. 

I never had issues with connecting with another user through pBI Desktop till 2 weeks ago. 

 

When trying to connect in the desktop it doesn't react:

PBIbuddyh14_0-1645004421590.png

When clicking on NEXT in the screenshot above, it still always returns to this screen above. 

Consequently i cannot connect to that account. 

 

When clicking on the SIGNING-IN OPTIONS, it gives me the following:

PBIbuddyh14_1-1645004618254.png

 

Truth is, it's rather a small company and they do not now who the administrator or where the notification goes:

PBIbuddyh14_2-1645004725349.png

 

Is this a common issue, or where can we investigate to resolve this issue? 

 

Thanks a lot!

 

 

1 ACCEPTED SOLUTION

Hey Amit, 

Thanks for your answer, indeed, found the admin and he did reset the password. 

But the same message is popping up, I don't thuink it is related to the password as I have always been able to connect to Power BI Service but not the Desktop. 

 

Any other propositions?

 

Thanks a lot. 

View solution in original post

3 REPLIES 3
v-yetao1-msft
Community Support
Community Support

Hi @PBIbuddyh14 

Has your problem been solved ? If it has been solved, then please consider Accept it as the solution to help the other members find it more quickly.

 

Best Regards,
Community Support Team _ Ailsa Tao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

amitchandak
Super User
Super User

@PBIbuddyh14 , Check who has access to admin.microsoft.com/, he should be able to reset the password

 

The first person who setup the office account may be the admin

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Hey Amit, 

Thanks for your answer, indeed, found the admin and he did reset the password. 

But the same message is popping up, I don't thuink it is related to the password as I have always been able to connect to Power BI Service but not the Desktop. 

 

Any other propositions?

 

Thanks a lot. 

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