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Hi all!
As a consultant we sometimes work with an pBI user with ouyr client tenant settings.
I never had issues with connecting with another user through pBI Desktop till 2 weeks ago.
When trying to connect in the desktop it doesn't react:
When clicking on NEXT in the screenshot above, it still always returns to this screen above.
Consequently i cannot connect to that account.
When clicking on the SIGNING-IN OPTIONS, it gives me the following:
Truth is, it's rather a small company and they do not now who the administrator or where the notification goes:
Is this a common issue, or where can we investigate to resolve this issue?
Thanks a lot!
Solved! Go to Solution.
Hey Amit,
Thanks for your answer, indeed, found the admin and he did reset the password.
But the same message is popping up, I don't thuink it is related to the password as I have always been able to connect to Power BI Service but not the Desktop.
Any other propositions?
Thanks a lot.
Hi @PBIbuddyh14
Has your problem been solved ? If it has been solved, then please consider Accept it as the solution to help the other members find it more quickly.
Best Regards,
Community Support Team _ Ailsa Tao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
@PBIbuddyh14 , Check who has access to admin.microsoft.com/, he should be able to reset the password
The first person who setup the office account may be the admin
Hey Amit,
Thanks for your answer, indeed, found the admin and he did reset the password.
But the same message is popping up, I don't thuink it is related to the password as I have always been able to connect to Power BI Service but not the Desktop.
Any other propositions?
Thanks a lot.
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