Connection with different accounts

[PBIbuddyh14]

Hi all!

As a consultant we sometimes work with an pBI user with ouyr client tenant settings. 

I never had issues with connecting with another user through pBI Desktop till 2 weeks ago. 

When trying to connect in the desktop it doesn't react:

When clicking on NEXT in the screenshot above, it still always returns to this screen above. 

Consequently i cannot connect to that account. 

When clicking on the SIGNING-IN OPTIONS, it gives me the following:

Truth is, it's rather a small company and they do not now who the administrator or where the notification goes:

Is this a common issue, or where can we investigate to resolve this issue? 

Thanks a lot!

[v-yetao1-msft]

Hi @PBIbuddyh14 

Has your problem been solved ? If it has been solved, then please consider Accept it as the solution to help the other members find it more quickly.

Best Regards,
Community Support Team _ Ailsa Tao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[amitchandak]

@PBIbuddyh14 , Check who has access to admin.microsoft.com/, he should be able to reset the password

The first person who setup the office account may be the admin

[PBIbuddyh14 · Accepted solution]

Hey Amit, 

Thanks for your answer, indeed, found the admin and he did reset the password. 

But the same message is popping up, I don't thuink it is related to the password as I have always been able to connect to Power BI Service but not the Desktop. 

Any other propositions?

Thanks a lot.