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PBIbuddyh14
Regular Visitor

Connection with different accounts

Hi all!

 

As a consultant we sometimes work with an pBI user with ouyr client tenant settings. 

I never had issues with connecting with another user through pBI Desktop till 2 weeks ago. 

 

When trying to connect in the desktop it doesn't react:

PBIbuddyh14_0-1645004421590.png

When clicking on NEXT in the screenshot above, it still always returns to this screen above. 

Consequently i cannot connect to that account. 

 

When clicking on the SIGNING-IN OPTIONS, it gives me the following:

PBIbuddyh14_1-1645004618254.png

 

Truth is, it's rather a small company and they do not now who the administrator or where the notification goes:

PBIbuddyh14_2-1645004725349.png

 

Is this a common issue, or where can we investigate to resolve this issue? 

 

Thanks a lot!

 

 

1 ACCEPTED SOLUTION

Hey Amit, 

Thanks for your answer, indeed, found the admin and he did reset the password. 

But the same message is popping up, I don't thuink it is related to the password as I have always been able to connect to Power BI Service but not the Desktop. 

 

Any other propositions?

 

Thanks a lot. 

View solution in original post

3 REPLIES 3
v-yetao1-msft
Community Support
Community Support

Hi @PBIbuddyh14 

Has your problem been solved ? If it has been solved, then please consider Accept it as the solution to help the other members find it more quickly.

 

Best Regards,
Community Support Team _ Ailsa Tao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

amitchandak
Super User
Super User

@PBIbuddyh14 , Check who has access to admin.microsoft.com/, he should be able to reset the password

 

The first person who setup the office account may be the admin

Hey Amit, 

Thanks for your answer, indeed, found the admin and he did reset the password. 

But the same message is popping up, I don't thuink it is related to the password as I have always been able to connect to Power BI Service but not the Desktop. 

 

Any other propositions?

 

Thanks a lot. 

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