Forum Discussion

PBIbuddyh14's avatar
PBIbuddyh14
Regular Visitor
4 years ago
Solved

Connection with different accounts

Hi all!

 

As a consultant we sometimes work with an pBI user with ouyr client tenant settings. 

I never had issues with connecting with another user through pBI Desktop till 2 weeks ago. 

 

When trying to connect in the desktop it doesn't react:

When clicking on NEXT in the screenshot above, it still always returns to this screen above. 

Consequently i cannot connect to that account. 

 

When clicking on the SIGNING-IN OPTIONS, it gives me the following:

 

Truth is, it's rather a small company and they do not now who the administrator or where the notification goes:

 

Is this a common issue, or where can we investigate to resolve this issue? 

 

Thanks a lot!

 

 

Need Help
  • PBIbuddyh14's avatar
    PBIbuddyh14
    4 years ago

    Hey Amit, 

    Thanks for your answer, indeed, found the admin and he did reset the password. 

    But the same message is popping up, I don't thuink it is related to the password as I have always been able to connect to Power BI Service but not the Desktop. 

     

    Any other propositions?

     

    Thanks a lot. 

3 Replies

  • amitchandak's avatar
    amitchandak
    Super User
    4 years ago

    PBIbuddyh14 , Check who has access to admin.microsoft.com/, he should be able to reset the password

     

    The first person who setup the office account may be the admin

    • PBIbuddyh14's avatar
      PBIbuddyh14
      Regular Visitor
      4 years ago

      Hey Amit, 

      Thanks for your answer, indeed, found the admin and he did reset the password. 

      But the same message is popping up, I don't thuink it is related to the password as I have always been able to connect to Power BI Service but not the Desktop. 

       

      Any other propositions?

       

      Thanks a lot. 

  • Anonymous's avatar
    Anonymous
    Not applicable
    4 years ago

    Hi PBIbuddyh14 

    Has your problem been solved ? If it has been solved, then please consider Accept it as the solution to help the other members find it more quickly.

     

    Best Regards,
    Community Support Team _ Ailsa Tao
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.