Connection issue: We couldn't authenticate with the credentials provided. Please try again

[chr567]

I have used Power Bi for a while now, and yesterday my Power BI desktop connected successfully to the Azure postgresql database, that I am using. But now it is full stop with the message: "We couldn't authenticate with the credentials provided. Please try again." 

I'm able to connect using Azure Data Studio, and are sure the cridentials are correct (nothing has changed since yesterday).
What am I doing wrong, or more likely, what could have changed on the server since yesterday?

I can see there are some changes regarding TLS. Can it be relevant?

Please help. Kind of desperate.

[chr567]

Downloaded an earlier version of Power BI from here: https://learn.microsoft.com/en-us/power-bi/fundamentals/desktop-latest-update-archive?tabs=powerbi-d... 

I went for the version from June, but July have also been reported as an working option.

[larry_ace1m]

same issue with me. downgrading PBI desktop to July 2024 has solved my problem with refreshing locally.

[rob_9 · Accepted solution]

Spoke with support, I rolled back to the July version before updates to connectors and it's working in the interim (not a perfect solution I know). But it's allowing me to update and publish changes as expected.

[Anonymous]

Interesting! For me rolling back to the september version worked too.

[Julia_W]

kind of strange, I setup version from May 2024(don't have July) but the same problem there.

moreover, i found version from middle 2023 and there is the same issue too.

[nicolasalalu]

Having the same issue. Still could not figure out why this is happening

[rob_9]

Were you able to solve the issue?

[chr567]

Nop, no solution yet. Hoping that someone can help me. Running out of options to try. 😓

[rob_9]

Also have the same issue currently, this was a known issue last month with the release and was fixed. However, I'm now having the same issues as previously: Encrypted Support Message - Microsoft Fabric Community