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LHALES's avatar
LHALES
New Member
5 years ago

Connect to Salesforce

Hi, I am new to PowerBI, I have just installed it on my desktop, and I am trying to connect it to Salesforce, and I go to Get Data > Online Services > Salesforce Objects > Connect > select Production > it asks me to sign in > I click Sign in, and I don't even get the chance to enter my login credential, it just returns the following error. Appreciate you assistance please?

 

Need Help

2 Replies

  • Icey's avatar
    Icey
    Icon for Community Support rankCommunity Support
    5 years ago

    Hi LHALES ,

     

    Please check if the minimum requirements to run Power BI Desktop are met:

     

    Minimum requirements

    The following list provides the minimum requirements to run Power BI Desktop:

     Important: Power BI Desktop is no longer supported on Windows 7.

    • Windows 8.1 / Windows Server 2012 R2, or later
    • .NET 4.6.2 or later
    • Internet Explorer 11 or later
    • Memory (RAM): At least 2 GB available, 4 GB or more recommended.
    • Display: At least 1440x900 or 1600x900 (16:9) required. Lower resolutions such as 1024x768 or 1280x800 aren't supported, as certain controls (such as closing the startup screen) display beyond those resolutions.
    • Windows display settings: If you set your display settings to change the size of text, apps, and other items to more than 100%, you may not be able to see certain dialogs that you must interact with to continue using Power BI Desktop. If you encounter this issue, check your display settings in Windows by going to Settings > System > Display, and use the slider to return display settings to 100%.
    • CPU: 1 gigahertz (GHz) 64-bit (x64) processor or better recommended.

    Note:

    We recommend using a client version of Windows such as Windows 10, rather than Windows Server. For example, Power BI Desktop does not support using Internet Explorer Enhanced Security Configuration as it will stop Power BI Desktop from signing in to the Power BI service.

     

    Reference: Get Power BI Desktop#Minimum requirements

     

     

    Best Regards,

    Icey

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • metrica's avatar
    metrica
    Icon for Post Prodigy rankPost Prodigy
    3 months ago

    Hi LHALES,

     

    If the native Power BI Salesforce connector keeps failing at sign-in even after checking Icey's environment requirements, an alternative worth knowing about is Metrica Power BI Connector for Salesforce on AppExchange. It handles auth on the Salesforce side instead of through Power BI Desktop's embedded browser, so the popup/sign-in issues most newcomers hit on first setup don't come up.

     

    Free 30-day trial, details at https://metricasoftware.com/, and we're around for a quick demo if useful.

     

    Cheers,

    Metrica Team.