Configuration of On-Prem Data Gateway Failing

[Antara]

Hello Experts,

While configuring On-Premise Data Gateway, I am getting below error

This request operation sent to net.tcp://127.0.0.1:45375/powerbi/gatewayconfiguration/service did not receive a reply within the configured timeout (00:01:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.

Error generating salt.
Exception message: This request operation sent to net.tcp://127.0.0.1:45375/powerbi/gatewayconfiguration/service did not receive a reply within the configured timeout (00:01:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.
This request operation sent to net.tcp://127.0.0.1:45375/powerbi/gatewayconfiguration/service did not receive a reply within the configured timeout (00:01:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.

Server stack trace:
at System.ServiceModel.Dispatcher.DuplexChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.PowerBI.DataMovement.Pipeline.ConfigurationContracts.IGatewayConfigurationService.GenerateSalt()
at Microsoft.PowerBI.DataMovement.Pipeline.GatewayClient.GatewayConfigurationClient.GenerateSalt()

Follow solution mention on below link but no luck:

https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-proxy#changing-the-gateway...

Any suggestion or help would be appreciated.

Thanks

[v-yiruan-msft]

Hi @Antara ,

Which data source you are using? It works or not in backend? Where it locate? Please review the content in following links and check if they can help you resolve the problem:

On-premise Gateway configuration issue

Error in configuring Power BI Gateway - Enterprise (Preview)  (check the post from clement on 02-19-2016 06:21 AM)

Change the on-premises data gateway service account

Best Regards

Rena

[amitchandak]

@Antara 

Troubleshoot gateway
https://docs.microsoft.com/en-us/power-bi/connect-data/service-gateway-onprem-tshoot
https://guyinacube.com/2016/09/21/troubleshooting-connectivity-tips/
https://www.youtube.com/watch?v=mGnNn6gnrKk