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dmartinezl's avatar
dmartinezl
Frequent Visitor
6 years ago
Solved

Compare data with other rows

Hi, everyone!   Thanks in advance for your help.   I'm stucked with the following problem:   I have this (partial) table with data from a call center. My goal is to identify what calls a...
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  • az38's avatar
    az38
    6 years ago

    Hi dmartinezl 

    I see solution if you have a field Agent

    there are two options. it should give you the same result but it may have a different consumption. try

    AGENT FREE = if(
and(LOOKUPVALUE('Table'[EndDateTime];'Table'[Agent];SELECTEDVALUE('Table'[Agent]);'Table'[StartDateTimeText];calculate(MAX('Table'[StartDateTimeText]); filter('Table';AND('Table'[Status]="Handled";'Table'[StartDateTimeText]<=EARLIER('Table'[StartDateTimeText])))))<'Table'[StartDateTimeText];
'Table'[Status]="Abandoned");
1;0)

    or

    AGENT FREE = if(
and(LOOKUPVALUE('Table'[EndDateTime];'Table'[StartDateTimeText];calculate(MAX('Table'[StartDateTimeText]); filter('Table';AND(and('Table'[Status]="Handled";'Table'[Agent]=selectedvalue('Table'[Agent]));'Table'[StartDateTimeText]<=EARLIER('Table'[StartDateTimeText])))))<'Table'[StartDateTimeText];
'Table'[Status]="Abandoned");
1;0)

    do not hesitate to give a kudo to useful posts and mark solutions as solution

az38's avatar
az38
Community Champion
6 years ago

dmartinezl  and all

just for other user's information

the issue in the data source. there are a lot of the same starttime, because there are a lot of days, one starttime (s) -to many days.

and one more - there are a lot of rows with the same start date and time and status="Handled".

after fix it (create DateTime column and remove duplicate with the same start date time) you could use the next measure

AGENT FREE = if(
and(LOOKUPVALUE('Table'[EndDateTime];'Table'[StartDateTimeText];calculate(MAX('Table'[StartDateTimeText]); filter('Table';AND('Table'[Status]="Handled";'Table'[StartDateTimeText]<=EARLIER('Table'[StartDateTimeText])))))<'Table'[StartDateTimeText];
'Table'[Status]="Abandoned");
1;0)

do not hesitate to give a kudo to useful posts and mark solutions as solution

  • az38's avatar
    az38
    Community Champion
    6 years ago

    Hi dmartinezl 

    I see solution if you have a field Agent

    there are two options. it should give you the same result but it may have a different consumption. try

    AGENT FREE = if(
and(LOOKUPVALUE('Table'[EndDateTime];'Table'[Agent];SELECTEDVALUE('Table'[Agent]);'Table'[StartDateTimeText];calculate(MAX('Table'[StartDateTimeText]); filter('Table';AND('Table'[Status]="Handled";'Table'[StartDateTimeText]<=EARLIER('Table'[StartDateTimeText])))))<'Table'[StartDateTimeText];
'Table'[Status]="Abandoned");
1;0)

    or

    AGENT FREE = if(
and(LOOKUPVALUE('Table'[EndDateTime];'Table'[StartDateTimeText];calculate(MAX('Table'[StartDateTimeText]); filter('Table';AND(and('Table'[Status]="Handled";'Table'[Agent]=selectedvalue('Table'[Agent]));'Table'[StartDateTimeText]<=EARLIER('Table'[StartDateTimeText])))))<'Table'[StartDateTimeText];
'Table'[Status]="Abandoned");
1;0)

    do not hesitate to give a kudo to useful posts and mark solutions as solution

    • dmartinezl's avatar
      dmartinezl
      Frequent Visitor
      6 years ago

      Hi az38 

       

      It is not a data problem. It's normal to have duplicates because each row is a call and there may be several calls at once.

       

      With this premise, your first proposed solution consumes too many resources and PowerBI breaks. The second works but only marks the abandoned calls regardless the startdatetime and enddatetime criteria...