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jbrines's avatar
jbrines
Icon for Advocate III rankAdvocate III
7 months ago
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Charting SLA Monthly Percentages

Hi There,   I have report that shows if the Helpdesk Ticket has met SLA or not, it also sets tickets that don't have an SLA to N/A, quite a bit of the report was done by BeaBF .   I want to have ...
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  • BeaBF's avatar
    BeaBF
    7 months ago

    jbrines ok but average of which data? % of YES?
    BBF


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jbrines's avatar
jbrines
Icon for Advocate III rankAdvocate III
7 months ago

Hi BeaBF Yes the percentage of those that met the SLA 

Rufyda's avatar
Rufyda
Icon for Super User rankSuper User
7 months ago

We are glad you found a solution! We're here in the community to support each other.
Regards,
Rufyda Rahma | MIE