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jbrines's avatar
jbrines
Icon for Advocate III rankAdvocate III
8 months ago
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Charting SLA Monthly Percentages

Hi There,   I have report that shows if the Helpdesk Ticket has met SLA or not, it also sets tickets that don't have an SLA to N/A, quite a bit of the report was done by BeaBF .   I want to have ...
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  • BeaBF's avatar
    BeaBF
    8 months ago

    jbrines ok but average of which data? % of YES?
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BeaBF's avatar
BeaBF
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8 months ago

jbrines Hi! attacked the first version of the pbix with the table, is that correct?

Then try to explain me the measures in the chart. Traget KPI = 97, which data is?

 

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  • jbrines's avatar
    jbrines
    Icon for Advocate III rankAdvocate III
    8 months ago

    BeaBF Thanks, Taget KPI is just a static Number that I manually entered on thr Spreadsheet.

     

    Running Average was the the current monthg plus the previous months, so Running average for January would be Nov + Dec + Jan divided by three.

    • BeaBF's avatar
      BeaBF
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      8 months ago

      jbrines ok but average of which data? % of YES?
      BBF


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      • jbrines's avatar
        jbrines
        Icon for Advocate III rankAdvocate III
        8 months ago

        Hi BeaBF Yes the percentage of those that met the SLA