Change Organization

[GuneetB]

Hi Everyone,

Recently my company changed the domain so i shared all the workspaces with the new domain and then the older email id was discontinued.

However now i have 2 tenants in my power bi services, 1 for older domain which has all the workspaces but the new domain tenant does not have any of the workspaces.

Kindly advise the necessary steps.

[v-bmanikante · Accepted solution]

Hello @GuneetB ,

Thank you for reaching out to Microsoft Fabic Community Forum.

@Akash_Varuna Thank you for your quick inputs.

You still see both the old and new tenants in Power BI, even though all workspaces have been moved to the new domain and the old domain account has been removed.

You can try the below workarounds:

1. Leave the Old Tenant
• Use this link format:
  https://myaccount.microsoft.com/organizations/leave/{TENANT_ID}
• Replace {TENANT_ID} with the actual ID of the old tenant to remove yourself.
2. Clear Browser Cache
• Sign out of all Microsoft accounts.
• Clear browser cache and cookies or use an incognito window.
3. Contact IT/Admin (if needed)
• Ask your admin to remove your account from the old tenant if you can’t do it yourself.
• If the old tenant is no longer used, request decommissioning to prevent future confusion.

If the issue still persists, I’d recommend raising a support ticket with Microsoft. The support team can look into the backend and provide more in-depth assistance tailored to your environment.

https://learn.microsoft.com/en-us/power-bi/support/create-support-ticket

If this post helps, then please consider Accepting as solution to help the other members find it more quickly, don't forget to give a "Kudos" – I’d truly appreciate it!

Regards,

B Manikanteswara Reddy

[v-bmanikante]

Hi @GuneetB ,

We wanted to kindly follow up to check if the solution provided for the issue worked? or Let us know if you need any further assistance?

If our response addressed, please mark it as Accept as solution and click Yes if you found it helpful.

Regards,

B Manikanteswara Reddy

[v-bmanikante]

Hi @GuneetB ,

As we haven’t heard back from you, we wanted to kindly follow up to check if the solution provided for the issue worked? or Let us know if you need any further assistance?

If our response addressed, please mark it as Accept as solution and click Yes if you found it helpful.

Please don't forget to give a "Kudos " – I’d truly appreciate it!

Regards,

B Manikanteswara Reddy

[v-bmanikante]

Hi @GuneetB ,

May I ask if you have gotten this issue resolved?

If it is solved, please mark the helpful reply or share your solution and accept it as solution, it will be helpful for other members of the community who have similar problems as yours to solve it faster.

Please don't forget to give a "Kudos " – I’d truly appreciate it!

Regards,

B Manikanteswara Reddy

[Akash_Varuna]

Hi @GuneetB  Transfer workspace ownership from the old domain to the new domain users. Re-share the workspaces with the new domain users or groups. Once ownership and access are updated, you can consider removing the old tenant. Also, ensure that data source credentials reflect the new domain.

[GuneetB]

workspaces have already been transfered to the new domain.
but in the new domain i am getting an option to switch tenants,

one registered with old domain and one with new.

and the old domain id has been removed from workspaces.

FYR: