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JCovelli's avatar
JCovelli
Helper I
7 years ago

Category Comparison Graph

  Hey Everyone, I would like to compare our categories of Call Intent Types by day, looking at one particular category’s calls versus the total calls.  I would also like to do this comparison by Di...
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JCovelli's avatar
JCovelli
Helper I
7 years ago

So, I have just now discovered the "New Quick Measure" feature and created a line graph that shows the performance by date of one category AND the total of all categories- two lines....

 

If I could CONVERT this to show the % To Total- ONE LINE-, then I could do the Divisional analysis...  I think I am getting closer!

JCovelli's avatar
JCovelli
Helper I
7 years ago
  Number Of calls By date       
 Category1/1/20181/2/20181/3/20181/4/20181/5/20181/6/20181/7/20181/8/20181/9/20181/10/2018
 Claims12371021398570995  225952092220225
Division One 2472048011419900451941844045
Division Two 43335713920034800790873237079
Division Three 557459179257448001016894159101
 Billing26332313105315411776  247324602458
Division One 52746321130835500495492492
Division Two 92281036953962200866861860
Division Three 1185104147469379900111311071106
 Complaints27222495 1738198416672249020211986
Division One 54449903483973314498404397
Division Two 95387306086945825872707695
Division Three 12251123078289375321121909894
 Address Change21631521  259712371021398 1541
Division One 43330400519247204800308
Division Two 757532009094333571390539
Division Three 9736840011695574591790693
 Total Call Intents1534713179290276981210715691165555145080650879
Division One 3069263658015402421314233111031016110176
Division Two 53714613101626944237549408194301778217808
Division Three 69065931130634645448706524249812286322896