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JCovelli's avatar
JCovelli
Helper I
7 years ago

Category Comparison Graph

  Hey Everyone, I would like to compare our categories of Call Intent Types by day, looking at one particular category’s calls versus the total calls.  I would also like to do this comparison by Di...
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JCovelli's avatar
JCovelli
Helper I
7 years ago

So, I have just now discovered the "New Quick Measure" feature and created a line graph that shows the performance by date of one category AND the total of all categories- two lines....

 

If I could CONVERT this to show the % To Total- ONE LINE-, then I could do the Divisional analysis...  I think I am getting closer!

parry2k's avatar
parry2k
Super User
7 years ago

JCovelli you can share your sample data file thru onedrive/dropbox/google drive and also here is link to an article on best practice to get answer to your question quickly. 

 

 

  • JCovelli's avatar
    JCovelli
    Helper I
    7 years ago

    Thank you parry2k!  I just pasted into a post...at work, unfortunately I do not have access to the other filesharing mechanisms you mentioned.

     

    John

    • parry2k's avatar
      parry2k
      Super User
      7 years ago

      JCovelli is this how your raw data looks like? Please confirm. It need to unpivoted and than everything will work great. 

      • JCovelli's avatar
        JCovelli
        Helper I
        7 years ago

        I had actually mocked up a version of the aggregated data to illustrate.  But I see now you want a raw set.  I tried to mock up a set of raw data, but now I am getting a meesage when I psate it that I am exceeding 20,000 characters...