Forum Discussion

JCovelli's avatar
JCovelli
Helper I
7 years ago

Category Comparison Graph

  Hey Everyone, I would like to compare our categories of Call Intent Types by day, looking at one particular category’s calls versus the total calls.  I would also like to do this comparison by Di...
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v-piga-msft's avatar
v-piga-msft
Resident Rockstar
7 years ago

Hi JCovelli,

 

If it is convenient, could you share some data sample and your desired output so that we could help further on it?

 

Best Regards,

Cherry

  • JCovelli's avatar
    JCovelli
    Helper I
    7 years ago

    Hello!

    Yes I prepared an excel file with fake data, however I cannot see how to upload it here.  Am I missing that?

     

    John

    • JCovelli's avatar
      JCovelli
      Helper I
      7 years ago

      So, I have just now discovered the "New Quick Measure" feature and created a line graph that shows the performance by date of one category AND the total of all categories- two lines....

       

      If I could CONVERT this to show the % To Total- ONE LINE-, then I could do the Divisional analysis...  I think I am getting closer!

      • parry2k's avatar
        parry2k
        Super User
        7 years ago

        JCovelli you can share your sample data file thru onedrive/dropbox/google drive and also here is link to an article on best practice to get answer to your question quickly.