Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
5 years ago

Cases closed/opened graph

I am trying to create a line graph that shows  occurrences of opened date, and closed date in power BI Desktop, using salesforce case data. 

 

This would hopefully show cases opened, and closed over time. 

 

however I am having issues representing this properly and I am unsure whether it is to do with the date data types, sorting or what I am choosing as the axis. 

 

the logic I am using is count open date and count close date. But the numbers i get are different when I put opened/closed date as the axis. 

 

 

Any help would be greatly appreciated. 

 

Happy to provide more info. 

 

 

4 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi Amit, I have tried to follow the sample file you linked but for some reason I can only get closed cases to link to the timeline. 

     

    I have checked data types, and tried having both 1 active and 2 inactive relationships. 

    Do you have any Ideas what could be causing this? 

     

    Thanks. 

     

     

     

  • Anonymous 

    could you pls provde the sample data(not screenshot) and the expected output?

    • Anonymous's avatar
      Anonymous
      Not applicable

      Hi it wont let me attach file, could i email to you?