Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
10 years ago

Cannot sign into Power BI Desktop

 

Hi,

 

I cannot sign into Power BI Desktop. I have no problems signing into the Power BI account in browser programs. Just cannot get into the desktop version.

 

Here is the error message.

Sorry, we encountered an error while trying to sign you in. Details Service returned error. check InnerException for more details

 

Can anyone assist?

Need Help

16 Replies

  • jerlangsen's avatar
    jerlangsen
    New Member
    9 years ago

    Hi, I have the same issue. I have only just downloaded the Desktop version, but can't log in. It works fine on browser though...

     

    Can anyone help with this?

    Thanks!

    • DallasSalazar's avatar
      DallasSalazar
      Frequent Visitor
      9 years ago

      I license the Microsoft productivity suite via GoDaddy [i.e. O365] and for a time I had an outdated version of the productivity suite installed to my device [Surface Book]. I didn't find this out until the Data Insights Summit in January of 2016 [at which time prior I was having the same issues as you]. Check to make sure you have the most updated version of the productivity suite installed [to which PBI is tethered]. From there, 99 out of 100 instances of the PBI infrastructural issues shoudl go away. It seems like a simple fix, but if this is the case [that you have an outdated version installed] you're going to have a world of trouble until remedied. 

       

      Good luck.

      • ZaraKamaruddin's avatar
        ZaraKamaruddin
        New Member
        9 years ago

        Hi,

         

        I am having similar issues and have tried logging into the power bi desktop on other laptops here in the office.

         

        My pop-up message is saying

        Sorry, we encountered an error while trying to sign you in. Details; Service returned error. Check InnerException for more details.

         

        I have no problem logging into the web power bi.

         

        Please help.

         

        Thanks.

  • ankitpatira's avatar
    ankitpatira
    Community Champion
    10 years ago

    Anonymous I haven't encountered this before. Does it give you pop up windows where you enter your login details ?

    • Anonymous's avatar
      Anonymous
      Not applicable
      10 years ago

      This has been resolved... it was a laptop issue cause I was able to log on using other laptops

  • Sclara's avatar
    Sclara
    New Member
    9 years ago

    Hi everyone,

     

    I have the same problem, but I don't know how to fix it. I can acess power bi in other desktops and in the web, it seems the problem is my laptop, but i don't know how to solve it. Can yo help me?

     

    Thanks,

     

    Susana

    • MBurlace's avatar
      MBurlace
      Regular Visitor
      4 years ago

      Since Internet Explorer is no longer supported I found that I could not log into Power BI Desktop. I changed my default browser to Google Chrome and then changed the settings in Power BI to use my default browser to authenticate.

       

      Go to File -> Options and Settings -> Security and tick the Use my default browser to authenticate box.

  • DrivesaTruck's avatar
    DrivesaTruck
    Frequent Visitor
    8 years ago

    I have the same problem.  Signing in through the browser did not work to fix it. 

  • chethan's avatar
    chethan
    Resolver III
    8 years ago

    Hi,

     

    even I had the same problem after reinstalling the power bi desktop & clearing the temp files & installation folder, its working fine for me

     

    Regards,

    Chetan K