Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
10 years ago

Cannot sign into Power BI Desktop

  Hi,   I cannot sign into Power BI Desktop. I have no problems signing into the Power BI account in browser programs. Just cannot get into the desktop version.   Here is the error message. Sor...
Need Help
jerlangsen's avatar
jerlangsen
New Member
9 years ago

Hi, I have the same issue. I have only just downloaded the Desktop version, but can't log in. It works fine on browser though...

 

Can anyone help with this?

Thanks!

DallasSalazar's avatar
DallasSalazar
Frequent Visitor
9 years ago

I license the Microsoft productivity suite via GoDaddy [i.e. O365] and for a time I had an outdated version of the productivity suite installed to my device [Surface Book]. I didn't find this out until the Data Insights Summit in January of 2016 [at which time prior I was having the same issues as you]. Check to make sure you have the most updated version of the productivity suite installed [to which PBI is tethered]. From there, 99 out of 100 instances of the PBI infrastructural issues shoudl go away. It seems like a simple fix, but if this is the case [that you have an outdated version installed] you're going to have a world of trouble until remedied. 

 

Good luck.

  • ZaraKamaruddin's avatar
    ZaraKamaruddin
    New Member
    9 years ago

    Hi,

     

    I am having similar issues and have tried logging into the power bi desktop on other laptops here in the office.

     

    My pop-up message is saying

    Sorry, we encountered an error while trying to sign you in. Details; Service returned error. Check InnerException for more details.

     

    I have no problem logging into the web power bi.

     

    Please help.

     

    Thanks.