Forum Discussion

joannab's avatar
joannab
Advocate I
4 years ago

Cannot open Power BI Desktop (November 2021 release, 64bit)

Hello,   I started getting issues with opening Power BI Desktop after installing November update. Just after the update it was working fine, but when I tried on the other day I couldn't open any pb...
Need Help
V-lianl-msft's avatar
V-lianl-msft
Community Support
4 years ago

Hi joannab ,

 

I've made a test but couldn't reproduce your issue, the pbix file can be opened on my side.

Is there any error message?If you update or downgrade, will similar issues occur in a few days?


Best Regards,
Liang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

joannab's avatar
joannab
Advocate I
4 years ago

Hi Liang,

 

unfortunatelly, installing the other version didn't help. I already tried to update (Dec 2021) or downgrade (Oct 2021) or even installing x32 instead of x64 - everything helps for one day, and the next time when I try to open, nothing happens. There is no error message. Just for 2-3 seconds it looks like it's loading (only looking at the mouse cursor, but Power BI window doesn't appear), and then nothing happens. I don't see any process in the task manager. 

So it looks like it's not the issue with a particular version, but something on my side. Does anyone have an idea what else I could check?

Thanks.