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IoanCosmin's avatar
IoanCosmin
Icon for Helper III rankHelper III
8 years ago

Cannot log in Power BI or reset password

Can someone please help me log back into my account. I am 110% sure I'm using the right username and password. 

I have asked my Office 365 admin for help reseting it and I could get it to work. I get the following message:

 

"The user ID you entered does not exist. Please check that you have typed your user ID correctly."

 

I tried [email protected] and [email protected] and it doesn't work.

 

I am logged into Power BI via browser and still have 168 day left of my Pro trial. I don't want to lose everything.

How can I get around this? I have tried everything.

 

Thank you so much,

Cosmin

Need Help

7 Replies

  • parry2k's avatar
    parry2k
    Icon for Super User rankSuper User
    8 years ago

    I guess you are trying to login from power bi desktop, correct? Which version of PowerBI you are using? There was some issue with Nov 2017 release, in case you are using that, please update to dec 2017 release and try again.

    • IoanCosmin's avatar
      IoanCosmin
      Icon for Helper III rankHelper III
      8 years ago

      Hello Parry,

       

      I already have the december version. Same problem which stresses me out. :(

  • IoanCosmin's avatar
    IoanCosmin
    Icon for Helper III rankHelper III
    8 years ago

    If anyone else has this problem, I have managed to reset the password by going to the Power BI panel in my browser, where I was still logged in and I have noticed that my account hast a strange combination of numbers and letters under my account.

     

    So instead of using [email protected] like I used to in the past, I had to log in with something like this: [email protected]. How can I get around this and why did it change from my original email to this gibberish? Is there a way to revert it back to myemail? That's where I received my password reset instructions.

     

    Please help.

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      HI IoanCosmin,

       

      Does any other users can login their account on your device?(service and desktop version)
      If they can, I think the issue may related to your account, please contact your tenant admin to check your account settings.

      If same issue appears on testing, I'd like to suggest your test on other device/desktop versions.

       

      BTW, you can also ask your admin to submit a support ticket with detail trace log as contents.

      Submit a support ticket

       

      Regards,

      Xiaoxin Sheng

      • IoanCosmin's avatar
        IoanCosmin
        Icon for Helper III rankHelper III
        8 years ago

        Hello Xiaoxin,

         

        I have tried loggin in from other devices. My "old" email, doesn't seem to work anymore.

        Any other suggestions??

         

        Thank you,

        C