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IoanCosmin's avatar
IoanCosmin
Icon for Helper III rankHelper III
8 years ago

Cannot log in Power BI or reset password

Can someone please help me log back into my account. I am 110% sure I'm using the right username and password.  I have asked my Office 365 admin for help reseting it and I could get it to work. I ge...
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IoanCosmin's avatar
IoanCosmin
Icon for Helper III rankHelper III
8 years ago

If anyone else has this problem, I have managed to reset the password by going to the Power BI panel in my browser, where I was still logged in and I have noticed that my account hast a strange combination of numbers and letters under my account.

 

So instead of using [email protected] like I used to in the past, I had to log in with something like this: [email protected]. How can I get around this and why did it change from my original email to this gibberish? Is there a way to revert it back to myemail? That's where I received my password reset instructions.

 

Please help.

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    HI IoanCosmin,

     

    Does any other users can login their account on your device?(service and desktop version)
    If they can, I think the issue may related to your account, please contact your tenant admin to check your account settings.

    If same issue appears on testing, I'd like to suggest your test on other device/desktop versions.

     

    BTW, you can also ask your admin to submit a support ticket with detail trace log as contents.

    Submit a support ticket

     

    Regards,

    Xiaoxin Sheng

    • IoanCosmin's avatar
      IoanCosmin
      Icon for Helper III rankHelper III
      8 years ago

      Hello Xiaoxin,

       

      I have tried loggin in from other devices. My "old" email, doesn't seem to work anymore.

      Any other suggestions??

       

      Thank you,

      C

      • Anonymous's avatar
        Anonymous
        Not applicable
        8 years ago

        HI IoanCosmin,

         

        >>I have tried loggin in from other devices. My "old" email, doesn't seem to work anymore.

        Based on result, I think the issue may related to your account.

        Please contact to your tenant admins to check your account license or submit a support ticket to power bi team for further support.

         

        Regards,
        Xiaoxin Sheng