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StefanM's avatar
StefanM
Icon for Helper II rankHelper II
6 years ago
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Cannot download App / Content Pack created data from Service to Desktop. Re: Helpshift

Hey guys, I'm following along with this guide: How do I install Power Bi?   Our ultimate goal is to get our Helpshift data onto the Desktop version, allowing us to shape it as needed and then merg...
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  • Greg_Deckler's avatar
    Greg_Deckler
    6 years ago
    Right, you are going to have to contact Helpshift for this. Everything I have seen from them, they want you to use their Template App but that is not going to allow you to download it to a PBIX. I suspect that they do not support having you connect from Desktop to their data but you will have to ask them that.
v-easonf-msft's avatar
v-easonf-msft
Icon for Community Support rankCommunity Support
6 years ago

Hi , StefanM 
Accordding to the guid you provided, it seems that  you  can create a new report either from your Helpshift dataset or from your existing Helpshift reports in PowerBI service rather than in PowerBI Desktop.

 

Is it feasible to export the data to excel first, and then import excel data  to create the report on the desktop？

 

Because even if you can successfully obtain data from the service dataset(you only get the data model in fact),you can’t integrate data with other data sources on the desktop (like live connection mode).

 

Best Regards,
Community Support Team _ Eason
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