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StefanM's avatar
StefanM
Icon for Helper II rankHelper II
6 years ago
Solved

Cannot download App / Content Pack created data from Service to Desktop. Re: Helpshift

Hey guys, I'm following along with this guide: How do I install Power Bi?   Our ultimate goal is to get our Helpshift data onto the Desktop version, allowing us to shape it as needed and then merg...
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  • Greg_Deckler's avatar
    Greg_Deckler
    6 years ago
    Right, you are going to have to contact Helpshift for this. Everything I have seen from them, they want you to use their Template App but that is not going to allow you to download it to a PBIX. I suspect that they do not support having you connect from Desktop to their data but you will have to ask them that.
Greg_Deckler's avatar
Greg_Deckler
Icon for Community Champion rankCommunity Champion
6 years ago
Right, you are going to have to contact Helpshift for this. Everything I have seen from them, they want you to use their Template App but that is not going to allow you to download it to a PBIX. I suspect that they do not support having you connect from Desktop to their data but you will have to ask them that.