Forum Discussion
Cannot Access Custom Visuals Throuhg Power BI
Hello, I have a user who is unable to "Import from store" in Power BI desktop. The user has the latest version of Power BI installed. When she clicks on the ellipses in the Visualizations secti...
Greg_Deckler
Community Champion
Community ChampionIs your user able to access the Office Store in general if she brings it up separately?
https://store.office.com/en-us/appshome.aspx?productgroup=PowerBI&ui=en-US&rs=en-US&ad=US
Excellent question.......yes.....she was able to get the custom visual by accessing the Office Store, downloading the visual, and importing it into the Power BI Desktop application.
- Greg_Deckler
Hmm, that's very odd then. Perhaps there is some kind of browser engine incompatibility with Power BI? At least you have a work-a-round, but I wonder what is going haywire. Perhaps some kind of credential issue? Puzzling.
I agree....it is quite odd. Thank you for responding. For now, we have sent a big 'ol frown to Microsoft.....
Have a great day!!
