Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Can't use Get Data

Several users in China could not use Get Data after Desktop was updated, it closed itself after clicking Get Data, but could use Recent Sources and blank query. We are using MS Store version, tried to uninstall and install again, not working. Some have tried to download the EXE and it is wokring. Is there anyone facing the same issue?

 

Need Help

8 Replies

  • parry2k's avatar
    parry2k
    Super User
    6 years ago

    Anonymous can you report an issue? everything is working at our end here in North America

     

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago
      The Issue in Community? Done...but new idea seems odd...
  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Hi Anonymous ,

    My colleague and I tested  "get data" with Microsoft store version and it works well. The version which we use is 2.78.5740.1101. Could you please provide the current version of Power BI Desktop which the users in China are using? 

    In additional, they can download the installation package from this link as workaround and install it. 

    Best Regards

    Rena

     

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      Thank you Rena, we have the same version. I managed to install the .exe and it worked. I do believe the Store one is not stable...

       

      • Anonymous's avatar
        Anonymous
        Not applicable
        6 years ago

        Hi Anonymous ,

        Whether the function of "GET Data" still not working for store version?

         

        Best Regards

        Rena