Forum Discussion

josephws's avatar
josephws
Icon for Advocate II rankAdvocate II
3 years ago

Can't sign into desktop on RDP w/ May-June updates

With the May-June updates, I am unable to sign in to the service via desktop. When I try to sign in (top right, or bottom left on File menu), all I get is the prompt to enter email address and when I...
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mike_honey's avatar
mike_honey
Icon for Memorable Member rankMemorable Member
3 years ago

It might be a "pop-under" bug - this product has had a few of those over the years. A dialog window is created, but is not on top of your stack of windows. Sometimes you can find it using alt-tab.

  • josephws's avatar
    josephws
    Icon for Advocate II rankAdvocate II
    3 years ago

    Found this solution internally, this from one of our sys admins: "Sometimes outbound traffic might be affected by the firewall’s decryption policy. I’ve just made a change to the firewall to exclude any traffic from it’s IP address from being decrypted."