Can't sign in with Yubikey, the PIN dialog disappears

[xinpeng-MSFT]

See below snapshot, when I choose Data Source -> Edit Permission -> Sign in with a different user, then click Log in with Yubikey, I can't find the PIN dialog, but obviouely it is somewhere since the whole UI is blocked by a modal dialog. So I end up terminate the application. 

Running lates PowerBI desktop version on Windows Server 2016.

Originally I have 2x 1920*1080 monitors in horizontal view + 1x 4K monitors in vertical view. 

I pulled off the 4K monitor but still cannot see the PIN dialog.

Also tried restarting machine, pulling off monitors, changing resolutions, resize window, none of them works.

[xinpeng-MSFT · Accepted solution]

I tried uninstall and reinstall (not sure where the temp files are), tried clear the permission, neither works.

I end up turning to use API Key to authenticate, people can create the key in API Access tab in Application Insights.

[v-diye-msft]

Hi @xinpeng-MSFT 

Please clear the permission before you sign in another account. 

[Anonymous]

you can uninstall the desktop version and delete the temp files ..try installing again may be that helps!