Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Can't move or resize visualizations

I am unable to move or resize visualizations. The mouse pointer changes to the "move" pointer, but when i drag it around, or try to resize, nothing happens.    I have tried locking, and unlocking v...
Need Help
Anonymous's avatar
Anonymous
Not applicable
6 years ago

I have already tested with the newest version, both 32 and 64 bit.

v-yuta-msft's avatar
v-yuta-msft
Community Support
6 years ago

Anonymous ,

 

It's weird, I still can't reproduce your issue, the visual can be moved and resized on my side. If this issue persists and is very urgent, I would suggest you create a support ticket here.

 

Regards,

Jimmy Tao

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    After months of testing i figured it out. Ill post this just incase someone else has the same issue and stumbles upon this. 

     

     

    If i restarted the computer without the mouse connected and i used the touchpad, everything was fine. Once i connected one spesific mouse, i couldnt move visualizations anymore. If i then disconnected the mouse and used the touchpad or another mouse, it still didnt work untill i restarted the computer with another mouse plugged in. 

     

    In other words; when i plug in one spesific mouse, it bricks one spesific function in the software, but after a restart without the mouse plugged in, its all good. 

     

    This makes no sense at all (to me atleast), but at this point i don't care to investigate further, im just happy it all works. 

     

     

     

    If anyone needs a cursed mouse, hit me up