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tlemth's avatar
tlemth
Regular Visitor
8 years ago
Solved

Can't install custom visuals

I'm using Power BI Desktop Version: 2.53.4954.481 64-BIT (december 2017) I can't install custom visuals. Neither by "Import from store" nor by "Import from file". Both throws an error message   If ...
Custom Visuals
  • tlemth's avatar
    tlemth
    8 years ago
    I ended up fixing it myself. I tried double clicking the custom visual file and choosing Power BI Desktop as the program to open the file. When I did that I got an error message saying something like "Could not load file or assembly System.IO.Compression". By doing a google search for that error I found a page suggesting to uninstall .Net Framework 4.6.1 and installing 4.6.2 instead. I tried it and the problem was gone.
v-qiuyu-msft's avatar
v-qiuyu-msft
Icon for Community Support rankCommunity Support
8 years ago

Hi tlemth,

 

1. Check if the issue related to your machine. Please install the same desktop version in another machine then import custom visuals again. 

2. Check if the issue related to your Power BI account. Please let your workmate import the same custom visual with his account signed in the desktop. 

3. Please check if any anti-virus block this. 

4. Please download the latest 12/14/2017 (https://www.microsoft.com/en-us/download/details.aspx?id=45331) installer file repair the desktop. 

 

Best Regards,
Qiuyun Yu