Forum Discussion
Advocate ICan't connect to Power Platform
Hello,
I have created several dataflows and everything worked fine for months. All of a sudden, I can't connect to it from both Power BI Desktop and Excel. I get this error message:
* "The given credential could not be refreshed - You're not signed in"
* "The service returned an invalid token. Please contact your IT Admin if this issue persists" (I am the IT Admin!)
When the pop-up window shows up to enter my credentials, I can do it and it says that my credentials are correct but then my computer stil shows the error message above.
I already tried:
1. In File -> Options and Settings -> Data source setting-> clear permission of existing data flow connection
2. Go to File-> Options and settings -> Options -> Security Option -> and check : Use My Default browser( Visible after scroll)
It did not change anything.
I uninstalled PowerBI, the issue persists.
I have been stuck for days now...
Problem solved by marlonsalatiel :
I simply changed wifi network (I used my mobile data) and the issue disappeared.
I don't understand why but it worked. Even when I went back to using my usual wifi network, the error message about invalid token doesn't show.Problem solved by marlonsalatiel :
I simply changed wifi network (I used my mobile data) and the issue disappeared.
I don't understand why but it worked. Even when I went back to using my usual wifi network, the error message about invalid token doesn't show.
7 Replies
SamQCProblem solved by marlonsalatiel :
I simply changed wifi network (I used my mobile data) and the issue disappeared.
I don't understand why but it worked. Even when I went back to using my usual wifi network, the error message about invalid token doesn't show.- SamQC
If ever it helps understanding my problem: I tried from a different computer, it works (I can connect to the dataflow without any problem)... but my computer is still stuck here:
- SamQC
I uninstalled everything, both Power BI and Microsoft 365. I then reinstalled Power BI. The "Data Source Settings" are completely empty.
Yet, when I try to connect to Dataflow I still get this message: Hi,
Were you able to resolve this issue? A user is experiencing something similar here, and there doesn't seem to be rhyme or reason for it.
Thanks,- SamQC
Problem solved by marlonsalatiel :
I simply changed wifi network (I used my mobile data) and the issue disappeared.
I don't understand why but it worked. Even when I went back to using my usual wifi network, the error message about invalid token doesn't show. - SamQC
Unfortunately no... still waiting for somebody to help. Don't hesitate to PM me if you find a way though.
Good luck!
I noticed few times a user facing this issue. All of them user is connected to Brazilian ISP Claro.
After disable ipv6 on computer net adapter logon is working fine.
Seem´s to be some ipv6 routing issue to microsoft servers?
