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Helper IV
Helper IV

Can't authenticate credentials

Screenshot 2022-07-11 101018.png
I changed my password and now credentials aren't working. I keep trying to connect with my windows account but keep getting messages like this.

Frequent Visitor

-I am also having the same issue and have tried the suggestions below.  Did you find anything that worked?

Community Support
Community Support

Hi  @poweruser55 ,

May I ask what is your data source?

This maybe a permission/authentication error. When you ever connect to  your data source in an unauthorized account, the corresponding credential would be created.

Under “Global permissions”, choose to delete the old data source connections permission  and click on Edit permission in Power BI Desktop. Then try to connect to it again and check if it is successful.


This is the related document, you can view this content:


Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Super User
Super User

@poweruser55 , File-> Options and Setting -> Data Source setting-> select datasource , clear permission and try again

@amitchandak Hi, yes I did it still is not working. 

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